Comments on: Surprise and Delight http://www.lifewithoutpants.com/business/surprise-and-delight/ Perspective on life less restricted Sat, 11 Feb 2012 00:42:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Walterhttp://www.lifewithoutpants.com/business/surprise-and-delight/#comment-12010 Walter Wed, 21 Oct 2009 01:06:52 +0000 http://www.lifewithoutpants.com/?p=3963#comment-12010 Surprise and delight, it's challenging. I must admit that this is a no easy task for me but I believe in the wisdom you presented here.I will always remember this when I'm in my word processor and I will do my best to make an impact to my readers. I will strive to go above expectations. :-) Surprise and delight, it’s challenging. I must admit that this is a no easy task for me but I believe in the wisdom you presented here.

I will always remember this when I’m in my word processor and I will do my best to make an impact to my readers. I will strive to go above expectations. :-)

]]> By: Walterhttp://www.lifewithoutpants.com/business/surprise-and-delight/#comment-31649 Walter Wed, 21 Oct 2009 01:06:00 +0000 http://www.lifewithoutpants.com/?p=3963#comment-31649 Surprise and delight, it's challenging. I must admit that this is a no easy task for me but I believe in the wisdom you presented here.I will always remember this when I'm in my word processor and I will do my best to make an impact to my readers. I will strive to go above expectations. :-) Surprise and delight, it’s challenging. I must admit that this is a no easy task for me but I believe in the wisdom you presented here.

I will always remember this when I’m in my word processor and I will do my best to make an impact to my readers. I will strive to go above expectations. :-)

]]> By: Matt Cheuvronthttp://www.lifewithoutpants.com/business/surprise-and-delight/#comment-11987 Matt Cheuvront Mon, 19 Oct 2009 19:25:20 +0000 http://www.lifewithoutpants.com/?p=3963#comment-11987 Will do Mari - I'm sure you are already doing some amazing things to have established yourself and your company so well in such a short period of time. IN fact, the "old fashioned" courtesy, respect, communication, appreciation, and consideraton goes a long, long way. That in it of itself can be something that really defines your company and how you operate - because, for the most part, those qualities are never a guarantee.Thanks as always for coming by Mari - I hope our paths will cross again soon! Will do Mari – I’m sure you are already doing some amazing things to have established yourself and your company so well in such a short period of time. IN fact, the “old fashioned” courtesy, respect, communication, appreciation, and consideraton goes a long, long way. That in it of itself can be something that really defines your company and how you operate – because, for the most part, those qualities are never a guarantee.

Thanks as always for coming by Mari – I hope our paths will cross again soon!

]]> By: Matt Cheuvronthttp://www.lifewithoutpants.com/business/surprise-and-delight/#comment-31648 Matt Cheuvront Mon, 19 Oct 2009 19:25:00 +0000 http://www.lifewithoutpants.com/?p=3963#comment-31648 Will do Mari - I'm sure you are already doing some amazing things to have established yourself and your company so well in such a short period of time. IN fact, the "old fashioned" courtesy, respect, communication, appreciation, and consideraton goes a long, long way. That in it of itself can be something that really defines your company and how you operate - because, for the most part, those qualities are never a guarantee.Thanks as always for coming by Mari - I hope our paths will cross again soon! Will do Mari – I’m sure you are already doing some amazing things to have established yourself and your company so well in such a short period of time. IN fact, the “old fashioned” courtesy, respect, communication, appreciation, and consideraton goes a long, long way. That in it of itself can be something that really defines your company and how you operate – because, for the most part, those qualities are never a guarantee.

Thanks as always for coming by Mari – I hope our paths will cross again soon!

]]> By: Matt Cheuvronthttp://www.lifewithoutpants.com/business/surprise-and-delight/#comment-11986 Matt Cheuvront Mon, 19 Oct 2009 19:19:05 +0000 http://www.lifewithoutpants.com/?p=3963#comment-11986 Awesome Suzanne - great to hear you had such an outstanding experience. That kind of above-and-beyond action really sticks with you. It's something that I'm sure will not soon be forgotten! Awesome Suzanne – great to hear you had such an outstanding experience. That kind of above-and-beyond action really sticks with you. It’s something that I’m sure will not soon be forgotten!

]]> By: Matt Cheuvronthttp://www.lifewithoutpants.com/business/surprise-and-delight/#comment-31647 Matt Cheuvront Mon, 19 Oct 2009 19:19:00 +0000 http://www.lifewithoutpants.com/?p=3963#comment-31647 Awesome Suzanne - great to hear you had such an outstanding experience. That kind of above-and-beyond action really sticks with you. It's something that I'm sure will not soon be forgotten! Awesome Suzanne – great to hear you had such an outstanding experience. That kind of above-and-beyond action really sticks with you. It’s something that I’m sure will not soon be forgotten!

]]> By: Matt Cheuvronthttp://www.lifewithoutpants.com/business/surprise-and-delight/#comment-11985 Matt Cheuvront Mon, 19 Oct 2009 19:15:36 +0000 http://www.lifewithoutpants.com/?p=3963#comment-11985 Customer service over the phone is, 95% of the time, pretty terrible. So Schnucks has clearly done a heck of a job in training their staff to maintain a positive attitude, even if they may not be having the best day. From the other side of the fence, having experience in the world of retail, it's no easy task to be asked to put on a happy face 100% of the time (which is probably why I would never survive in that world, I tend to wear my emotions on my sleeve).You've illustrated the power good customer service can have. That one experience has now been shared with everyone who follows you on Twitter, everyone reading this blog, and probably in other ways as well. One person TRULY can have an impact on MANY. Customer service over the phone is, 95% of the time, pretty terrible. So Schnucks has clearly done a heck of a job in training their staff to maintain a positive attitude, even if they may not be having the best day. From the other side of the fence, having experience in the world of retail, it’s no easy task to be asked to put on a happy face 100% of the time (which is probably why I would never survive in that world, I tend to wear my emotions on my sleeve).

You’ve illustrated the power good customer service can have. That one experience has now been shared with everyone who follows you on Twitter, everyone reading this blog, and probably in other ways as well. One person TRULY can have an impact on MANY.

]]> By: Matt Cheuvronthttp://www.lifewithoutpants.com/business/surprise-and-delight/#comment-31646 Matt Cheuvront Mon, 19 Oct 2009 19:15:00 +0000 http://www.lifewithoutpants.com/?p=3963#comment-31646 Customer service over the phone is, 95% of the time, pretty terrible. So Schnucks has clearly done a heck of a job in training their staff to maintain a positive attitude, even if they may not be having the best day. From the other side of the fence, having experience in the world of retail, it's no easy task to be asked to put on a happy face 100% of the time (which is probably why I would never survive in that world, I tend to wear my emotions on my sleeve).You've illustrated the power good customer service can have. That one experience has now been shared with everyone who follows you on Twitter, everyone reading this blog, and probably in other ways as well. One person TRULY can have an impact on MANY. Customer service over the phone is, 95% of the time, pretty terrible. So Schnucks has clearly done a heck of a job in training their staff to maintain a positive attitude, even if they may not be having the best day. From the other side of the fence, having experience in the world of retail, it’s no easy task to be asked to put on a happy face 100% of the time (which is probably why I would never survive in that world, I tend to wear my emotions on my sleeve).

You’ve illustrated the power good customer service can have. That one experience has now been shared with everyone who follows you on Twitter, everyone reading this blog, and probably in other ways as well. One person TRULY can have an impact on MANY.

]]> By: Matt Cheuvronthttp://www.lifewithoutpants.com/business/surprise-and-delight/#comment-11984 Matt Cheuvront Mon, 19 Oct 2009 18:52:26 +0000 http://www.lifewithoutpants.com/?p=3963#comment-11984 That's interesting Lindsey. Full disclousre: I am completely ignorant when it comes to most cultures outside the states (something I hope to remedy by traveling sooner than later) - but my expectation was that customer service was much better outside the US than here at home. Don't ask me why that is.To your point, <b>we are a society (globally) who is used to mediocrity,</b> which only further illustrates the point that being memorable and leaving a great impression is so easy and takes such little effort. Thanks for sharing your perspective from the other side of the globe! That’s interesting Lindsey. Full disclousre: I am completely ignorant when it comes to most cultures outside the states (something I hope to remedy by traveling sooner than later) – but my expectation was that customer service was much better outside the US than here at home. Don’t ask me why that is.

To your point, we are a society (globally) who is used to mediocrity, which only further illustrates the point that being memorable and leaving a great impression is so easy and takes such little effort. Thanks for sharing your perspective from the other side of the globe!

]]> By: Matt Cheuvronthttp://www.lifewithoutpants.com/business/surprise-and-delight/#comment-31645 Matt Cheuvront Mon, 19 Oct 2009 18:52:00 +0000 http://www.lifewithoutpants.com/?p=3963#comment-31645 That's interesting Lindsey. Full disclousre: I am completely ignorant when it comes to most cultures outside the states (something I hope to remedy by traveling sooner than later) - but my expectation was that customer service was much better outside the US than here at home. Don't ask me why that is.To your point, <b>we are a society (globally) who is used to mediocrity,</b> which only further illustrates the point that being memorable and leaving a great impression is so easy and takes such little effort. Thanks for sharing your perspective from the other side of the globe! That’s interesting Lindsey. Full disclousre: I am completely ignorant when it comes to most cultures outside the states (something I hope to remedy by traveling sooner than later) – but my expectation was that customer service was much better outside the US than here at home. Don’t ask me why that is.

To your point, we are a society (globally) who is used to mediocrity, which only further illustrates the point that being memorable and leaving a great impression is so easy and takes such little effort. Thanks for sharing your perspective from the other side of the globe!

]]>